Mark J. Dirks

Information Technology Director | Northern Virginia


Mark has a diverse background in information technology, systems operations, and data security. Working with the Firm’s senior leadership, Mark identifies and implements solutions to improve productivity, overall IT service delivery, and client services. Mark also benchmarks industry best practices, facilitating more efficient and dynamic methods to improve business processes and productivity for the benefit of clients and the firm alike.

Mark’s work experience includes:

  • Delivering exceptional customer service to internal and external clients
  • Developing an Information Management Lifecycle for change management, incident management, and configuration management
  • Analyzing Information Technology systems to identify threats, vulnerabilities, countermeasures, and residual risks using software monitoring tools
  • Designing, documenting, and deploying upgrades to network operating systems, data systems, and network infrastructure
  • Ensuring appropriate documentation for all IT-related functions and responsibilities
  • Developing and deploying training programs for personnel

Prior to joining Redgrave LLP, Mark garnered extensive experience as an IT Director at two Am Law 100 Firms and as a consultant.


Mark is a Microsoft Certified Systems Engineer and is also ITIL Foundations v.3 certified. He is a member of the International Legal Technology Association (ILTA) and the Customer Experience Professionals Association (CXPA).